Privacy Policy
Effective Date: January 1, 2025
Mr. Heating and Home (“we,” “us,” or “our”) operates the website mrheatingandhome.com (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or interact with our services. By using our Website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
a. Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name
- Email address
- Phone number
- Home address
- Service details or inquiries
- Any information you submit through contact forms, quote requests, or scheduling tools
b. Automatically Collected Information
When you visit our Website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on the Website
- Referring URLs
This information is used for analytics, security, and to improve Website performance.
c. Cookies and Tracking Technologies
We may use cookies, pixels, and similar tracking technologies to:
- Improve Website functionality
- Analyze traffic and user behaviour
- Support marketing and advertising efforts
You can control or disable cookies through your browser settings. Disabling cookies may affect Website functionality.
2. How We Use Your Information
We may use the information we collect for purposes including:
- Providing and managing our services
- Responding to inquiries and customer service requests
- Scheduling appointments and delivering services
- Sending transactional and service-related communications, including SMS messages
- Improving our Website, services, and customer experience
- Marketing and promotional communications, where permitted by law and with appropriate consent
- Complying with legal and regulatory obligations
SMS communications may be delivered using third-party communications platforms. Message frequency may vary. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP.
3. How We Share Your Information
We may share, transfer, or disclose personal information, including lead and contact information, in the following situations:
- Lead Distribution & Resale: We may share or sell personal information, including leads and contact details, to third-party service providers, contractors, or partners for their own independent marketing, sales, or service purposes, where you have provided express consent as required by law.
- Communications Providers: With third-party platforms used to send SMS, voice, or email communications (such as RingCentral)
- Service Providers: With vendors who perform services on our behalf, including CRM systems, scheduling tools, analytics providers, marketing platforms, and cloud service providers
- Advertising & Analytics Partners: With platforms such as Google or Meta, where enabled, for analytics, conversion tracking, and advertising purposes, subject to your consent and applicable law
- Legal Requirements: If required to do so by law, regulation, or legal process
- Business Transfers: In connection with a merger, sale, or transfer of business assets
We do not permit third parties who purchase or receive leads to use personal information for purposes other than those disclosed to you at the time consent is obtained, and such parties are responsible for their own compliance with applicable privacy and anti-spam laws.
4. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal obligations
- Withdraw consent for certain data processing activities, including marketing communications
To exercise these rights, please contact us using the information below.
7. Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.
8. Children’s Privacy
Our Website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it.
9. SMS Communications & CASL Compliance
We comply with Canada’s Anti-Spam Legislation (CASL) in relation to electronic communications, including SMS messages.
SMS Consent
We only send SMS messages where we have obtained express or implied consent as permitted by law. Consent may be obtained when you:
- Submit a form on our Website containing SMS consent language
- Request services or information and provide your phone number
- Initiate contact with us via SMS
SMS messages may include appointment confirmations, service updates, follow-ups, and related customer communications. Marketing or promotional SMS messages will only be sent where express consent has been provided.
Opt-Out
You may withdraw your consent and opt out of SMS communications at any time by replying STOP to any SMS message. Opt-out requests are processed promptly and without charge.
Message frequency may vary. Standard message and data rates may apply.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after changes are posted constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, you may contact us at:
Mr. Heating and Home
Email: info@mrheatingandhome.com
Phone: 1-866-209-6584
This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy standards, and is provided for general informational purposes.